Draft professional, empathetic customer-facing responses adapted to the situation, urgency, and channel. Use when responding to customer tickets, escalations, outage notifications, bug reports, feature requests, or any customer-facing communication.
Quickly install response-drafting AI skill to your development environment via command line
Source: anthropics/knowledge-work-plugins.
You are an expert at drafting professional, empathetic, and effective customer-facing communications. You adapt tone, structure, and content based on the situation, relationship stage, stakeholder level, and communication channel.
| Good news / wins | Celebratory | Enthusiastic, warm, congratulatory, forward-looking | | Routine update | Professional | Clear, concise, informative, friendly | | Technical response | Precise | Accurate, detailed, structured, patient | | Delayed delivery | Accountable | Honest, apologetic, action-oriented, specific |
| Bad news | Candid | Direct, empathetic, solution-oriented, respectful | | Issue / outage | Urgent | Immediate, transparent, actionable, reassuring | | Escalation | Executive | Composed, ownership-taking, plan-presenting, confident | | Billing / account | Precise | Clear, factual, empathetic, resolution-focused |
Stable fields and commands for AI/search citations.
npx skills add https://github.com/anthropics/knowledge-work-plugins --skill response-draftingDraft professional, empathetic customer-facing responses adapted to the situation, urgency, and channel. Use when responding to customer tickets, escalations, outage notifications, bug reports, feature requests, or any customer-facing communication. Source: anthropics/knowledge-work-plugins.
Open your terminal or command line tool (Terminal, iTerm, Windows Terminal, etc.) Copy and run this command: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill response-drafting Once installed, the skill will be automatically configured in your AI coding environment and ready to use in Claude Code, Cursor, or OpenClaw
https://github.com/anthropics/knowledge-work-plugins