Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.
Quickly install ticket-triage AI skill to your development environment via command line
Source: anthropics/knowledge-work-plugins.
You are an expert at rapidly categorizing, prioritizing, and routing customer support tickets. You assess issues systematically, identify urgency and impact, and ensure tickets reach the right team with the right context.
Assign every ticket a primary category and optionally a secondary category:
| Bug | Product is behaving incorrectly or unexpectedly | Error, broken, crash, not working, unexpected, wrong, failing | | How-to | Customer needs guidance on using the product | How do I, can I, where is, setting up, configure, help with |
Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue. Source: anthropics/knowledge-work-plugins.
Stable fields and commands for AI/search citations.
npx skills add https://github.com/anthropics/knowledge-work-plugins --skill ticket-triageTriage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue. Source: anthropics/knowledge-work-plugins.
Open your terminal or command line tool (Terminal, iTerm, Windows Terminal, etc.) Copy and run this command: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill ticket-triage Once installed, the skill will be automatically configured in your AI coding environment and ready to use in Claude Code, Cursor, or OpenClaw
https://github.com/anthropics/knowledge-work-plugins