support-operations
✓Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.
Installation
SKILL.md
Strategic support operations expertise for customer-facing teams — from ticket management and SLA design to escalation workflows and self-service optimization.
Great support isn't about closing tickets fast. It's about solving customer problems permanently while building scalable systems.
| Tickets | Individual resolution | Handle time, CSAT | Agents | | Queue | Flow optimization | Wait time, backlog | Team leads | | Channel | Channel effectiveness | Deflection, containment | Managers | | Operations | System performance | Cost per ticket, NPS | Directors | | Strategy | Business impact | Retention, expansion | VP/C-level |
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices. Source: ncklrs/startup-os-skills.
Facts (cite-ready)
Stable fields and commands for AI/search citations.
- Install command
npx skills add https://github.com/ncklrs/startup-os-skills --skill support-operations- Source
- ncklrs/startup-os-skills
- Category
- </>Dev Tools
- Verified
- ✓
- First Seen
- 2026-02-01
- Updated
- 2026-02-18
Quick answers
What is support-operations?
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices. Source: ncklrs/startup-os-skills.
How do I install support-operations?
Open your terminal or command line tool (Terminal, iTerm, Windows Terminal, etc.) Copy and run this command: npx skills add https://github.com/ncklrs/startup-os-skills --skill support-operations Once installed, the skill will be automatically configured in your AI coding environment and ready to use in Claude Code or Cursor
Where is the source repository?
https://github.com/ncklrs/startup-os-skills
Details
- Category
- </>Dev Tools
- Source
- skills.sh
- First Seen
- 2026-02-01