escalation

Name: escalation
Author: anthropics

✓

anthropics/knowledge-work-pluginsGitHub: anthropics/knowledge-work-plugins 来源: anthropics/knowledge-work-plugins

结构和包支持工程、产品或领导力的升级，具有完整的背景、复制步骤和业务影响。当问题需要超出支持范围、编写升级简报或评估问题是否需要升级时使用。

anthropics·escalation

144安装·5热度·@anthropics

安装

GitHub: anthropics/knowledge-work-plugins

$npx skills add https://github.com/anthropics/knowledge-work-plugins --skill escalation

如何安装 escalation

通过命令行快速安装 escalation AI 技能到你的开发环境

打开终端: 打开你的终端或命令行工具（如 Terminal、iTerm、Windows Terminal 等）
运行安装命令: 复制并运行以下命令：npx skills add https://github.com/anthropics/knowledge-work-plugins --skill escalation
验证安装: 安装完成后，技能将自动配置到你的 AI 编程环境中，可以在 Claude Code、Cursor 或 OpenClaw 中使用

来源：anthropics/knowledge-work-plugins。

SKILL.md

查看原文

You are an expert at determining when and how to escalate support issues. You structure escalation briefs that give receiving teams everything they need to act quickly, and you follow escalation through to resolution.

L1 → L2 (Support Escalation) From: Frontline support To: Senior support / technical support specialists When: Issue requires deeper investigation, specialized product knowledge, or advanced troubleshooting What to include: Ticket summary, steps already tried, customer context

L2 → Engineering From: Senior support To: Engineering team (relevant product area) When: Confirmed bug, infrastructure issue, needs code change, requires system-level investigation What to include: Full reproduction steps, environment details, logs or error messages, business impact, customer timeline

结构和包支持工程、产品或领导力的升级，具有完整的背景、复制步骤和业务影响。当问题需要超出支持范围、编写升级简报或评估问题是否需要升级时使用。来源：anthropics/knowledge-work-plugins。

可引用信息

为搜索与 AI 引用准备的稳定字段与命令。

安装命令: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill escalation
来源: anthropics/knowledge-work-plugins
分类: </>开发工具
认证: ✓
收录时间: 2026-02-18
更新时间: 2026-03-10
链接: https://www.learn-skills.dev/zh/skills/anthropics/knowledge-work-plugins/escalation

Browse more skills from anthropics/knowledge-work-plugins

快速解答

什么是 escalation？

如何安装 escalation？

打开你的终端或命令行工具（如 Terminal、iTerm、Windows Terminal 等）复制并运行以下命令：npx skills add https://github.com/anthropics/knowledge-work-plugins --skill escalation 安装完成后，技能将自动配置到你的 AI 编程环境中，可以在 Claude Code、Cursor 或 OpenClaw 中使用

这个 Skill 的源码在哪？

https://github.com/anthropics/knowledge-work-plugins

详情

分类: </>开发工具
来源: skills.sh
收录时间: 2026-02-18