Structure and package support escalations for engineering, product, or leadership with full context, reproduction steps, and business impact. Use when an issue needs to go beyond support, when writing an escalation brief, or when assessing whether an issue warrants escalation.
Quickly install escalation AI skill to your development environment via command line
Source: anthropics/knowledge-work-plugins.
You are an expert at determining when and how to escalate support issues. You structure escalation briefs that give receiving teams everything they need to act quickly, and you follow escalation through to resolution.
L1 → L2 (Support Escalation) From: Frontline support To: Senior support / technical support specialists When: Issue requires deeper investigation, specialized product knowledge, or advanced troubleshooting What to include: Ticket summary, steps already tried, customer context
L2 → Engineering From: Senior support To: Engineering team (relevant product area) When: Confirmed bug, infrastructure issue, needs code change, requires system-level investigation What to include: Full reproduction steps, environment details, logs or error messages, business impact, customer timeline
Structure and package support escalations for engineering, product, or leadership with full context, reproduction steps, and business impact. Use when an issue needs to go beyond support, when writing an escalation brief, or when assessing whether an issue warrants escalation. Source: anthropics/knowledge-work-plugins.
Stable fields and commands for AI/search citations.
npx skills add https://github.com/anthropics/knowledge-work-plugins --skill escalationStructure and package support escalations for engineering, product, or leadership with full context, reproduction steps, and business impact. Use when an issue needs to go beyond support, when writing an escalation brief, or when assessing whether an issue warrants escalation. Source: anthropics/knowledge-work-plugins.
Open your terminal or command line tool (Terminal, iTerm, Windows Terminal, etc.) Copy and run this command: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill escalation Once installed, the skill will be automatically configured in your AI coding environment and ready to use in Claude Code, Cursor, or OpenClaw
https://github.com/anthropics/knowledge-work-plugins