managing-incidents

SKILL.md

Provide end-to-end incident management guidance covering detection, response, communication, and learning. Emphasizes SRE culture, blameless post-mortems, and structured processes for high-reliability operations.

Declare Early and Often: Do not wait for certainty. Declaring an incident enables coordination, can be downgraded if needed, and prevents delayed response.

Mitigation First, Root Cause Later: Stop customer impact immediately (rollback, disable feature, failover). Debug and fix root cause after stability restored.

使用 SRE 原則、嚴重性分類、隨叫隨到管理、無責備文化和通信協議來指導從檢測到事後分析的事件響應。在設置事件流程、設計升級策略或進行事後分析時使用。 來源：ancoleman/ai-design-components。

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