eol-message

SKILL.md

Craft a clear, empathetic End-of-Life (EOL) message that communicates product or feature discontinuation, explains the rationale, addresses customer impact, provides transition support, and positions the replacement solution. Use this to maintain customer trust during difficult transitions and reduce churn by demonstrating care and offering a clear path forward.

This is not a generic sunset announcement—it's a customer-centric communication that acknowledges loss while framing the change as progress.

The EOL Messaging Framework An effective EOL message balances honesty about the change with empathy for customer impact. It includes:

製品や機能の廃止を伝え、根拠を説明し、顧客への影響に対処し、移行サポートを提供し、立場を示す、明確で共感的なサポート終了 (EOL) メッセージを作成します。 ソース: deanpeters/product-manager-skills。

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