eol-message

SKILL.md

Craft a clear, empathetic End-of-Life (EOL) message that communicates product or feature discontinuation, explains the rationale, addresses customer impact, provides transition support, and positions the replacement solution. Use this to maintain customer trust during difficult transitions and reduce churn by demonstrating care and offering a clear path forward.

This is not a generic sunset announcement—it's a customer-centric communication that acknowledges loss while framing the change as progress.

The EOL Messaging Framework An effective EOL message balances honesty about the change with empathy for customer impact. It includes:

제품 또는 기능 중단을 알리고, 근거를 설명하고, 고객 영향을 해결하고, 전환 지원을 제공하고, 입장을 설명하는 명확하고 공감적인 EOL(수명 종료) 메시지를 작성합니다. 출처: deanpeters/product-manager-skills.

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