eol-message

SKILL.md

Craft a clear, empathetic End-of-Life (EOL) message that communicates product or feature discontinuation, explains the rationale, addresses customer impact, provides transition support, and positions the replacement solution. Use this to maintain customer trust during difficult transitions and reduce churn by demonstrating care and offering a clear path forward.

This is not a generic sunset announcement—it's a customer-centric communication that acknowledges loss while framing the change as progress.

The EOL Messaging Framework An effective EOL message balances honesty about the change with empathy for customer impact. It includes:

Rédigez un message de fin de vie (EOL) clair et empathique qui communique l'arrêt du produit ou de la fonctionnalité, explique la justification, aborde l'impact sur le client, fournit une assistance à la transition et positionne Source : deanpeters/product-manager-skills.

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