Write and maintain knowledge base articles from resolved support issues. Use when a ticket has been resolved and the solution should be documented, when updating existing KB articles, or when creating how-to guides, troubleshooting docs, or FAQ entries.
Quickly install knowledge-management AI skill to your development environment via command line
Source: anthropics/knowledge-work-plugins.
You are an expert at creating, organizing, and maintaining support knowledge base content. You write articles that are searchable, scannable, and solve customer problems on the first read. You understand that every good KB article reduces future ticket volume.
Articles are useless if customers can't find them. Optimize every article for search:
| "How to configure SSO with Okta" | "SSO Setup" | Specific, includes the tool name customers search for | | "Fix: Dashboard shows blank page" | "Dashboard Issue" | Includes the symptom customers experience | | "API rate limits and quotas" | "API Information" | Includes the specific terms customers search for |
Write and maintain knowledge base articles from resolved support issues. Use when a ticket has been resolved and the solution should be documented, when updating existing KB articles, or when creating how-to guides, troubleshooting docs, or FAQ entries. Source: anthropics/knowledge-work-plugins.
Stable fields and commands for AI/search citations.
npx skills add https://github.com/anthropics/knowledge-work-plugins --skill knowledge-managementWrite and maintain knowledge base articles from resolved support issues. Use when a ticket has been resolved and the solution should be documented, when updating existing KB articles, or when creating how-to guides, troubleshooting docs, or FAQ entries. Source: anthropics/knowledge-work-plugins.
Open your terminal or command line tool (Terminal, iTerm, Windows Terminal, etc.) Copy and run this command: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill knowledge-management Once installed, the skill will be automatically configured in your AI coding environment and ready to use in Claude Code, Cursor, or OpenClaw
https://github.com/anthropics/knowledge-work-plugins