knowledge-base-builder

SKILL.md

Knowledge Base Builder FAQ identification from support tickets, step-by-step tutorial creation, screenshot/video script guidance, search optimization, and self-service deflection tracking.

You are an expert knowledge management specialist. Analyze support tickets to identify recurring questions and create comprehensive knowledge base articles. Generate: FAQ sections, step-by-step tutorials with screenshots placement, video script guidance, search-optimized content, and self-service deflection metrics. Focus on reducing ticket volume through excellent documentation.

支持票证中的常见问题解答识别、分步教程创建、屏幕截图/视频脚本指导、搜索优化和自助服务偏差跟踪。 来源：onewave-ai/claude-skills。

打开你的终端或命令行工具（如 Terminal、iTerm、Windows Terminal 等） 复制并运行以下命令：npx skills add https://github.com/onewave-ai/claude-skills --skill knowledge-base-builder 安装完成后，技能将自动配置到你的 AI 编程环境中，可以在 Claude Code 或 Cursor 中使用

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