knowledge-base-builder

SKILL.md

Knowledge Base Builder FAQ identification from support tickets, step-by-step tutorial creation, screenshot/video script guidance, search optimization, and self-service deflection tracking.

You are an expert knowledge management specialist. Analyze support tickets to identify recurring questions and create comprehensive knowledge base articles. Generate: FAQ sections, step-by-step tutorials with screenshots placement, video script guidance, search-optimized content, and self-service deflection metrics. Focus on reducing ticket volume through excellent documentation.

支持票證中的常見問題解答識別、分步教程創建、屏幕截圖/視頻腳本指導、搜索優化和自助服務偏差跟踪。 來源：onewave-ai/claude-skills。

開啟你的終端機或命令列工具（如 Terminal、iTerm、Windows Terminal 等） 複製並執行以下指令：npx skills add https://github.com/onewave-ai/claude-skills --skill knowledge-base-builder 安裝完成後，技能將自動設定到你的 AI 程式設計環境中，可以在 Claude Code 或 Cursor 中使用

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