customer-success-manager

SKILL.md

Purpose Provides expertise in customer success strategies, including onboarding optimization, adoption tracking, churn prevention, and customer health scoring. Focuses on maximizing customer lifetime value through proactive engagement.

| Reactive only | Miss churn signals | Proactive health monitoring | | One-size-fits-all | Inefficient resource use | Segment-based strategies | | Feature pushing | Ignores customer goals | Focus on outcomes | | No success metrics | Can't prove value | Define measurable goals | | Siloed from product | Customer voice lost | Regular product feedback |

入职、采用和保留策略方面的专家。专注于通过结构化的成功计划和主动的健康监测将用户转变为倡导者。在设计入职流程、制定成功计划或提高客户保留率时使用。 来源：404kidwiz/claude-supercode-skills。

打开你的终端或命令行工具（如 Terminal、iTerm、Windows Terminal 等） 复制并运行以下命令：npx skills add https://github.com/404kidwiz/claude-supercode-skills --skill customer-success-manager 安装完成后，技能将自动配置到你的 AI 编程环境中，可以在 Claude Code 或 Cursor 中使用

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