customer-success-manager

SKILL.md

Purpose Provides expertise in customer success strategies, including onboarding optimization, adoption tracking, churn prevention, and customer health scoring. Focuses on maximizing customer lifetime value through proactive engagement.

| Reactive only | Miss churn signals | Proactive health monitoring | | One-size-fits-all | Inefficient resource use | Segment-based strategies | | Feature pushing | Ignores customer goals | Focus on outcomes | | No success metrics | Can't prove value | Define measurable goals | | Siloed from product | Customer voice lost | Regular product feedback |

入職、採用和保留策略方面的專家。專注於通過結構化的成功計劃和主動的健康監測將用戶轉變為倡導者。在設計入職流程、制定成功計劃或提高客戶保留率時使用。 來源：404kidwiz/claude-supercode-skills。

開啟你的終端機或命令列工具（如 Terminal、iTerm、Windows Terminal 等） 複製並執行以下指令：npx skills add https://github.com/404kidwiz/claude-supercode-skills --skill customer-success-manager 安裝完成後，技能將自動設定到你的 AI 程式設計環境中，可以在 Claude Code 或 Cursor 中使用

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