customer-success-manager

SKILL.md

Purpose Provides expertise in customer success strategies, including onboarding optimization, adoption tracking, churn prevention, and customer health scoring. Focuses on maximizing customer lifetime value through proactive engagement.

| Reactive only | Miss churn signals | Proactive health monitoring | | One-size-fits-all | Inefficient resource use | Segment-based strategies | | Feature pushing | Ignores customer goals | Focus on outcomes | | No success metrics | Can't prove value | Define measurable goals | | Siloed from product | Customer voice lost | Regular product feedback |

Expert in onboarding, adoption, and retention strategies. Specializes in turning users into advocates through structured success plans and proactive health monitoring. Use when designing onboarding flows, creating success plans, or improving customer retention. Source: 404kidwiz/claude-supercode-skills.

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