customer-success

This skill covers building technical systems that power customer support and success operations. It addresses support ticket system integration (Zendesk, Intercom, Freshdesk), knowledge base architecture, conversational AI chatbot design, customer feedback collection and routing, SLA management and enforcement, escalation workflow automation, self-service portal implementation, and customer health scoring models.

Use this skill when building or integrating support systems, designing chatbot flows, creating self-service documentation portals, implementing SLA tracking, building customer health dashboards, or automating support workflows.

When to use: Building searchable documentation that serves both customers (self-service) and support agents (internal reference).

支持工作流程、票务系统（Zendesk、Intercom）、知识库设计、聊天机器人设计和指标（CSAT、NPS）。在构建支持基础设施、设计帮助中心或优化客户体验时使用。 来源：travisjneuman/.claude。