customer-success

This skill covers building technical systems that power customer support and success operations. It addresses support ticket system integration (Zendesk, Intercom, Freshdesk), knowledge base architecture, conversational AI chatbot design, customer feedback collection and routing, SLA management and enforcement, escalation workflow automation, self-service portal implementation, and customer health scoring models.

Use this skill when building or integrating support systems, designing chatbot flows, creating self-service documentation portals, implementing SLA tracking, building customer health dashboards, or automating support workflows.

When to use: Building searchable documentation that serves both customers (self-service) and support agents (internal reference).

دعم سير العمل وأنظمة إصدار التذاكر (Zendesk وIntercom) وتصميم قاعدة المعرفة وتصميم روبوتات الدردشة والمقاييس (CSAT وNPS). يُستخدم عند إنشاء البنية الأساسية للدعم، أو تصميم مراكز المساعدة، أو تحسين تجربة العملاء. المصدر: travisjneuman/.claude.