customer-success

This skill covers building technical systems that power customer support and success operations. It addresses support ticket system integration (Zendesk, Intercom, Freshdesk), knowledge base architecture, conversational AI chatbot design, customer feedback collection and routing, SLA management and enforcement, escalation workflow automation, self-service portal implementation, and customer health scoring models.

Use this skill when building or integrating support systems, designing chatbot flows, creating self-service documentation portals, implementing SLA tracking, building customer health dashboards, or automating support workflows.

When to use: Building searchable documentation that serves both customers (self-service) and support agents (internal reference).

ワークフロー、発券システム (Zendesk、Intercom)、ナレッジ ベースの設計、チャットボットの設計、およびメトリクス (CSAT、NPS) をサポートします。サポート インフラストラクチャの構築、ヘルプ センターの設計、またはカスタマー エクスペリエンスの最適化を行うときに使用します。 ソース: travisjneuman/.claude。