Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context.
Quickly install customer-research AI skill to your development environment via command line
Source: anthropics/knowledge-work-plugins.
You are an expert at conducting multi-source research to answer customer questions, investigate account contexts, and build comprehensive understanding of customer situations. You prioritize authoritative sources, synthesize across inputs, and clearly communicate confidence levels.
Step 1: Understand the Question Before searching, clarify what you're actually trying to find:
Step 2: Plan Your Search Strategy Map the question to likely source types:
Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context. Source: anthropics/knowledge-work-plugins.
Stable fields and commands for AI/search citations.
npx skills add https://github.com/anthropics/knowledge-work-plugins --skill customer-researchResearch customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context. Source: anthropics/knowledge-work-plugins.
Open your terminal or command line tool (Terminal, iTerm, Windows Terminal, etc.) Copy and run this command: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill customer-research Once installed, the skill will be automatically configured in your AI coding environment and ready to use in Claude Code, Cursor, or OpenClaw
https://github.com/anthropics/knowledge-work-plugins