Conversation design is the discipline of crafting agent interactions that feel natural, resolve issues efficiently, and gracefully handle the unexpected. This skill brings structured conversation design methodology to Salesforce Agentforce, combining industry frameworks (Google, IBM, PatternFly) with Salesforce-specific implementation patterns.
Tier 1 — Start Here | Document | Purpose |
| This file (SKILL.md) | Scoring rubric, methodology overview, core principles | | README.md | Quick start, prerequisites, getting started |
Conversation design skill for Salesforce Agentforce. Generates persona documents, topic architectures, instruction sets, utterance libraries, escalation matrices, and guardrail configurations. Validates existing agents against conversation design best practices with 120-point scoring. Source: jaganpro/claude-code-sfskills.