amazon-connect-custom-ccp

Provided by TippyEntertainment https://github.com/tippyentertainment/skills.git

This skill is designed for use on the Tasking.tech agent platform (https://tasking.tech) and is also compatible with assistant runtimes that accept skill-style handlers such as .claude, .openai, and .mistral. Use this skill for both Claude code and Tasking.tech agent source.

Design, build, and refine a custom Contact Control Panel (CCP) and full Amazon Connect contact‑center configuration. This skill helps create tailored web‑based CCP UIs, integrate them with Amazon Connect Streams, and model security profiles, routing profiles, queues, campaigns, contact flows, IVR/bots, monitoring (barge‑in/whisper), and metrics so the overall experience matches business needs.

设计、构建和完善自定义联系控制面板 (CCP) 和完整的 Amazon Connect 联系中心配置。此技能有助于创建基于 Web 的定制 CCP UI，将其与 Amazon Connect Streams 集成，并对安全配置文件、路由配置文件、队列、活动、联系流、IVR/机器人、监控（打断/耳语）和指标进行建模，以便整体体验符合业务需求。 来源：tippyentertainment/skills。