amazon-connect-custom-ccp

Provided by TippyEntertainment https://github.com/tippyentertainment/skills.git

This skill is designed for use on the Tasking.tech agent platform (https://tasking.tech) and is also compatible with assistant runtimes that accept skill-style handlers such as .claude, .openai, and .mistral. Use this skill for both Claude code and Tasking.tech agent source.

Design, build, and refine a custom Contact Control Panel (CCP) and full Amazon Connect contact‑center configuration. This skill helps create tailored web‑based CCP UIs, integrate them with Amazon Connect Streams, and model security profiles, routing profiles, queues, campaigns, contact flows, IVR/bots, monitoring (barge‑in/whisper), and metrics so the overall experience matches business needs.

設計、建置和完善自訂聯絡控制面板 (CCP) 和完整的 Amazon Connect 聯繫中心配置。此技能有助於創建基於 Web 的定制 CCP UI，將其與 Amazon Connect Streams 集成，並對安全配置文件、路由配置文件、隊列、活動、聯繫流、IVR/機器人、監控（打斷/耳語）和指標進行建模，以便整體體驗符合業務需求。 來源：tippyentertainment/skills。