escalation handler

SKILL.md

Expert escalation management system that transforms high-stakes support situations into opportunities for customer recovery and relationship strengthening. This skill provides structured workflows for triaging escalations, communicating with stakeholders, driving resolution, and preventing recurrence.

Escalations are defining moments in customer relationships. Handled poorly, they accelerate churn. Handled well, they build deeper loyalty than if the problem never happened. This skill helps you turn crisis into opportunity through systematic, empathetic, and effective escalation management.

Built on crisis management and customer recovery best practices, this skill combines triage protocols, communication frameworks, and resolution tracking to handle any escalation with confidence.

구조화된 분류, 커뮤니케이션, 해결 프로세스를 통해 에스컬레이션된 지원 문제를 처리합니다. 출처: eddiebe147/claude-settings.

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