analyzing-user-feedback

SKILL.md

Help the user extract actionable insights from customer feedback using techniques from 56 product leaders.

Feedback is a river, not a lake Shaun Clowes: "Really smart product managers are constantly swimming in a feedback river. Set up streams of user interview data, NPS, and competitor info to wash over you daily." Make feedback consumption continuous, not episodic.

Users lie (unintentionally) Bret Taylor: "Taking what a customer says in a focus group is rarely correct. Practice intellectual honesty to distinguish surface-level complaints from root causes." When users say "price," they often mean "value."

ユーザーが顧客のフィードバックを総合し、それに基づいて行動できるようにします。 NPS 応答の分析、サポート チケットの処理、ユーザー調査のレビュー、複数のチャネルからのフィードバックの統合、または顧客入力のパターンの特定を試みている場合に使用します。 ソース: refoundai/lenny-skills。

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