onboarding-specialist

SKILL.md

Expert guidance for transforming new customers into successful, activated users. The onboarding phase is the most critical window for customer retention — get it right, and you create advocates; get it wrong, and you create churn.

Customer onboarding is not a checklist — it's a transformation:

| Segment | ARR Range | Touch Model | Duration | Resources |

Expert customer onboarding guidance for accelerating time-to-value and ensuring successful implementations. Use when designing onboarding programs, creating kickoff frameworks, building implementation plans, or optimizing customer activation. Use for training delivery, go-live readiness, sales-to-CS handoffs, early warning detection, and tech-touch automation. Source: ncklrs/startup-os-skills.

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