customer-health-analyst

SKILL.md

Expert guidance for customer health scoring, predictive analytics, and data-driven customer success strategies. Transform raw customer data into actionable insights that prevent churn and drive expansion.

Customer health is not a single metric — it's a predictive system:

| Type | Definition | Examples | Action Window |

Expert customer health scoring and analytics guidance. Use when designing health scores, building churn prediction models, analyzing usage metrics, identifying at-risk accounts, creating executive dashboards, or performing cohort analysis. Use for leading indicator development, customer data enrichment, risk escalation frameworks, and retention analytics. Source: ncklrs/startup-os-skills.

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