support-ticket-triage

Workflow 1) Parse context: identify issue type, product surface, severity, customer impact, reproduction hints, and blockers. 2) Categorize: assign category and subcategory; set priority (e.g., P0–P3) with short justification.

3) Draft response (if asked): concise acknowledgment, empathy, restate issue, next steps, and ask for missing info; include reproduction checklist when uncertain. 4) Internal notes: suspected root cause, logs to pull, teams to loop, and tracking IDs to create/attach.

5) Output: tabular or bullet summary with Category, Priority, Summary, Proposed Fix/Next Steps, Reply Draft.

فرز تذاكر دعم العملاء/رسائل البريد الإلكتروني/المحادثات إلى فئات، والأولوية، والإجراء التالي؛ صياغة الردود وإنشاء خطوات قابلة للتكرار؛ يستخدم لتصدير Zendesk/Intercom/Help Scout أو المواضيع الملصقة. المصدر: composiohq/awesome-codex-skills.