support-ticket-triage

SKILL.md

Workflow 1) Parse context: identify issue type, product surface, severity, customer impact, reproduction hints, and blockers. 2) Categorize: assign category and subcategory; set priority (e.g., P0–P3) with short justification.

3) Draft response (if asked): concise acknowledgment, empathy, restate issue, next steps, and ask for missing info; include reproduction checklist when uncertain. 4) Internal notes: suspected root cause, logs to pull, teams to loop, and tracking IDs to create/attach.

5) Output: tabular or bullet summary with Category, Priority, Summary, Proposed Fix/Next Steps, Reply Draft.

将客户支持票/电子邮件/聊天分类为类别、优先级和下一步行动；起草回应并制定可重复的步骤；用于 Zendesk/Intercom/Help Scout 导出或粘贴线程。 来源：composiohq/awesome-codex-skills。

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