support-ticket-triage

SKILL.md

Workflow 1) Parse context: identify issue type, product surface, severity, customer impact, reproduction hints, and blockers. 2) Categorize: assign category and subcategory; set priority (e.g., P0–P3) with short justification.

3) Draft response (if asked): concise acknowledgment, empathy, restate issue, next steps, and ask for missing info; include reproduction checklist when uncertain. 4) Internal notes: suspected root cause, logs to pull, teams to loop, and tracking IDs to create/attach.

5) Output: tabular or bullet summary with Category, Priority, Summary, Proposed Fix/Next Steps, Reply Draft.

고객 지원 티켓/이메일/채팅을 카테고리, 우선순위, 다음 조치로 분류합니다. 응답 초안을 작성하고 재현 가능한 단계를 만듭니다. Zendesk/Intercom/Help Scout 내보내기 또는 붙여넣기된 스레드에 사용됩니다. 출처: composiohq/awesome-codex-skills.

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