customer-journey-map

SKILL.md

Create a comprehensive customer journey map that visualizes how customers interact with your brand across all stages—from awareness to loyalty—documenting their actions, touchpoints, emotions, KPIs, business goals, and teams involved at each stage. Use this to identify pain points, align cross-functional teams, and systematically improve the customer experience to achieve business objectives.

This is not a user flow diagram—it's a strategic artifact that combines customer empathy with business metrics to drive actionable improvements.

The Customer Journey Mapping Framework Adapted from NNGroup's framework and Carnegie Mellon's PM curriculum, a customer journey map documents:

创建全面的客户旅程地图，以可视化方式显示客户如何在各个阶段（从认知度到忠诚度）与您的品牌互动，记录他们的行为、接触点、情感、KPI 来源：deanpeters/product-manager-skills。

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