social-listening

Systematically monitor social media and online conversations to track brand sentiment, identify emerging issues, and spot opportunities.

Based on Sprout Social methodology and Brandwatch analytics, combining:

| Designs monitoring strategy | Tool selection | | Creates keyword lists | Alert thresholds | | Analyzes sentiment patterns | Response strategy | | Identifies trends | Resource allocation | | Suggests response approaches | Escalation calls |

監控社群媒體和網路上提及的品牌情緒、新出現的問題和對話趨勢 來源：guia-matthieu/clawfu-skills。