Complete lifecycle management for X (Twitter) crisis monitoring and response, specifically designed for tech/SaaS brands. Covers four phases: intelligence gathering, crisis assessment, active response, and post-crisis analysis.
| Individual complaint, low engagement | <100 likes/RTs | 1 | Support response, DM resolution | | Influencer complaint, community forming | 100-1k, multiple quotes | 2 | Official statement, direct outreach | | Trending, media coverage | >1k, cross-platform | 3 | Crisis team, official announcement |
keyword-library.md - Comprehensive keyword lists for tech/SaaS brands including industry-specific terms, misspellings, and sentiment indicators.
Comprehensive X (Twitter) crisis monitoring and management for tech/SaaS brands. Covers full lifecycle from pre-crisis surveillance to post-crisis analysis. Use when monitoring brand sentiment, handling negative publicity, managing PR crises on X, analyzing public opinion trends, or developing social media crisis response strategies. Includes keyword libraries, triage frameworks, response protocols, and post-mortem workflows tailored for tech companies. Source: jaxzhang-svg/novita-skills.