journey-mapping

Create user and customer journey maps to understand experiences, identify pain points, and discover improvement opportunities. A human-centered complement to process-focused value stream mapping.

A journey map visualizes a user's experience over time as they accomplish a goal. Unlike process maps (which show what happens), journey maps show how it feels from the user's perspective.

| Persona | Who is taking the journey | Focus on specific user type | | Phases | Major stages of the journey | Organize the experience | | Touchpoints | Interactions with your system | Identify contact points | | Actions | What the user does | Understand behavior | | Thoughts | What the user thinks | Understand mindset |

رسم خرائط رحلة المستخدم والعميل لتحليل التجربة. ينشئ خرائط رحلة تحتوي على نقاط الاتصال والعواطف ونقاط الألم وتحديد الفرص. المصدر: melodic-software/claude-code-plugins.